Retail & Guest Services Associate (Part Time)

Meow Wolf

Houston (TX)

Hybrid

USD 17,000 - 22,000

Part time

14 days+

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Benefits offered by this job

Medical Insurance

Dental & Vision

HSA/HRA/FSA

401k Plan

Life & Disability Insurance

Parental Leave

Employee Discounts

Free Meow Wolf Admission

Job summary

Meow Wolf's Retail & Guest Services Associate delivers an exceptional visitor experience during the busy winter season. This hybrid role supports the Gift Shop and Exhibition Front-of-House teams—greeting guests, processing sales, and ensuring a welcoming environment while upholding safety and fun across the space.

The position requires a high school diploma or equivalent, 1–3 years in customer service or retail, and the ability to work days, evenings, weekends, and holidays.

Qualifications

High school diploma or equivalent.
1–3 years of customer service or retail experience.
18 years of age or older.
Flexible schedule including evenings, weekends, and holidays.
Strong communication and interpersonal skills.
Comfortable with POS systems and basic computer software.
Ability to remain calm and professional in fast-paced environments.

Responsibilities

Greet and assist visitors with warmth, enthusiasm, and professionalism.
Sell admission tickets and retail merchandise using POS systems.
Handle card transactions accurately.
Share information about Meow Wolf’s exhibits, events, and policies.
Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
Restock merchandise, conduct inventory counts, and maintain product knowledge.
Support special events or 21+ functions as needed, following proper safety and access protocols.

Skills

Customer service

POS systems

Communication

Interpersonal skills

Flexibility

Calm under pressure

Retail experience

Vend POS

Google Drive

Education

High school diploma or equivalent

Tools

Vend POS

Google Drive

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people’s lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

_ Collaborative Creativity :_ We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams — greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You’ll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas.

Job Responsibilities

Greet and assist visitors with warmth, enthusiasm, and professionalism.
Sell admission tickets and retail merchandise using point-of-sale (POS) systems.
Handle card transactions accurately.
Share information about Meow Wolf’s exhibits, events, and policies.
Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
Restock merchandise, conduct inventory counts, and maintain product knowledge.
Support special events or 21+ functions as needed, following proper safety and access protocols.

Essential Skills and Abilities:

High school diploma or equivalent
Minimum 1–3 years of customer service or retail experience
18 years of age or older
Flexible schedule with ability to work days, evenings, weekends, and holidays
Strong communication and interpersonal skills
Comfortable learning and using POS systems and basic computer software
Ability to remain calm and professional in fast-paced or challenging situations

Desired Characteristics and Qualities for all Team Members:

Experience with Vend POS or Google Drive
Bilingual or multilingual
Prior experience in retail, hospitality, museum, or entertainment environments

Work Environment:

This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Demands:

The employee is constantly exposed to chemicals and fumes. The position requires repetitive movement, and the ability to kneel, crouch, reach, and grasp. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedul e:

This is a part time position which offers ~20 hours of work per week and requests a flexible schedule including evenings, weekends, and holidays.

Supervisor Responsibilities:

This position does not require supervisory responsibility.

Travel:

Travel is not required for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT:

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.