Retail Assistant Manager: Brand & Community Lead

Madewell; Durham (NC); On-site; USD 24,000 - 31,000; Part time

Benefits offered by this job

Competitive base pay

Up to 60% discount on branded product

Entertainment, travel, fitness, and M-

401(k) plan with company matching

Medical and Prescription coverage

Job summary

Madewell in Durham is seeking an Assistant Manager to drive store profitability through authentic customer interactions, brand loyalty, and community engagement. You will coach the sales team and collaborate with leadership to adapt strategies for business success and provide smooth operational support where needed.

You will manage a designated division, support recruiting and training, and ensure exceptional customer service.

Qualifications

• 1-2 years of retail management experience in a similar scope.
• Strong customer-service mindset and brand passion.
• Comfort with flexibility including nights, weekends, and holidays.
• Ability to coach and develop sales associates.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Adaptability

Tools

POS system

Inventory management

Job description

Madewell in Durham is seeking an Assistant Manager to drive store profitability through authentic customer interactions, brand loyalty, and community engagement. You will coach the sales team and collaborate with leadership to adapt strategies for business success and provide smooth operational support where needed.

You will manage a designated division, support recruiting and training, and ensure exceptional customer service.