Security Assistant Manager

Meow Wolf

Las Vegas (NV)

On-site

USD 65,000 - 90,000

Full time

12 days ago

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Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401k Retirement Plan

Life Insurance

Paid Parental Leave

Employee Assistance Program

Admission to Meow Wolf attractions

Gift shop discount

Job summary

Meow Wolf in Las Vegas, NV (on-site) seeks a Security Assistant Manager to support the Security Manager in leading the security team. You will train staff, monitor guest protection, and coordinate with departments to ensure top-tier guest experience.

The role requires strong leadership, communication, and rapid response to incidents. Grounded in Meow Wolf's values, the team delivers safe, engaging experiences across a vibrant, art-forward venue.

Qualifications

Minimum 3–5 years of supervisory or management security experience.
Experience in an exhibit, attraction, museum, or public space.
Excellent written and verbal English communication.

Responsibilities

Complete daily and incident reports and other required documents.
Monitor and report violations of rules and laws.
Control entry and exit of guests to the venue.
Provide First Aid/CPR when needed and respond to emergencies.
Escort vendors and ensure secure money handling.

Skills

Supervisory experience

Security experience

English proficiency

Interpersonal communication

Problem solving

Ability to multitask

Emergency response

Education

High School or GED

CPR/First Aid certification

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people’s lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

_ Collaborative Creativity :_ We believe the act of creating together amplifies possibilities.
_ Provocative Playfulness :_ We celebrate the unexpected because it is the doorway to discovery.
_ Outsiders Welcome :_ We are all outsiders at heart, and we create space for everyone to feel like they belong.
_ Authentic Compassion :_ We are “kind punks” - supportive to each other and standing up for what we believe in.
_ Audacious Courage :_ We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description

Job Disclosures

Location

(On-site) Las Vegas, NV

Job Summary

The Security Assistant Manager will assist the Security Manager in training Security staff on how to effectively provide security and protection for guests, team members, and the property on assigned shifts in accordance with departmental standards. Provides guidance and leadership to all reporting security personnel at Meow Wolf Denver. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations Directors, Human Resource and across all departments to ensure delivery of the highest level of guest satisfaction. Reports directly to the Security Manager.

Key Responsibilities

Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
Monitor and control guests entering and exiting the venue.
Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
Respond to reports of guest or employee injury or illness and provide First Aid, CPR, and use AED as needed.
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
Direct evacuations during emergencies and assist guests as needed.
Escort security vendors and/or employees with money pick up and drop offs.
Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. Must be able to deal with many guests and/or employees each day in a positive and friendly manner.
Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

Minimum 3-5 years of supervisory or management experience in security.
Prior security work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
Proficiency in English, verbal, and writing.
Strong verbal, written, and interpersonal communication.
Customer service driven with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
Fluid to change, adaptable.
Solution-oriented and not stopped by “paper walls”.
Have full and open availability and can work any shift including weekends and holidays.
High School or GED graduate.
Bilingual, especially but not limited to English and Spanish preferred
Adult + Child + Infant CPR, AED, and First Aid certification preferred
Ability to manage multiple tasks and remain calm in a very high paced and stressful environment.
Ability to follow directions, excellent organizational skills.
Working knowledge of common safety hazards and precautions to establish a safe work environment.
Ability to lead and mentor a team.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 30 pounds at times.

_ The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _

Work Schedule

This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities

This position does require supervisory responsibility.

Travel

This position does not require travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.