Retail Asset Protection Investigator

Macy's

Virginia Beach (VA)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401k match

Paid time off

Holidays

Job summary

Macy's Asset Protection Detective at Lynnhaven Mall in Virginia Beach is tasked with preventing loss, protecting customers and colleagues, and supporting investigations using surveillance and strong partnerships with store teams and law enforcement.

The role emphasizes de-escalation, accurate reporting, and adherence to policy, helping ensure a safe, welcoming shopping environment every day.

Qualifications

Observe, identify, and respond to suspicious activity in a retail environment.
Strong communication with customers, colleagues, leaders, and law enforcement.
Use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Handle proprietary, sensitive, and confidential information with discretion and integrity.

Responsibilities

Use surveillance techniques and reporting systems to identify theft and shortage trends.
Partner with store teams and law enforcement to support investigations.
Apply de-escalation techniques and maintain a safe environment for customers and coworkers.
Prepare clear documentation, statements, and evidence for investigations and audits.
Testify in court for criminal and civil cases when needed.