Retail Asset Protection Investigator

Macy's, Inc.; Port Reading (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Macy's, Inc. is seeking an Asset Protection Detective to help protect assets and maintain a safe, customer-focused shopping environment. You will work with surveillance, investigative tools, and store teams to identify theft and respond to incidents, while supporting law enforcement as needed.

The role emphasizes strong communication, observation, and de-escalation skills to protect customers, colleagues, and company assets and to ensure a secure shopping experience across the store network.

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills with customers, colleagues, and law enforcement.
• Use of de-escalation tools and company procedures for safety.
• Handle confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Use surveillance and investigative tools to identify theft and shortage trends.
• Partner with store teams and law enforcement to support investigations.
• Prepare documentation and reports for investigations, audits, and legal proceedings.
• Assist with appropiate apprehensions and evidence preservation as per policy.
• Testify in court if required and assist in training on protection protocols.
• Support readiness by training colleagues on security protocols.

Skills

Observation

Communication

De-escalation

Discretion

Legal compliance

Job description

Macy's, Inc. is seeking an Asset Protection Detective to help protect assets and maintain a safe, customer-focused shopping environment. You will work with surveillance, investigative tools, and store teams to identify theft and respond to incidents, while supporting law enforcement as needed.

The role emphasizes strong communication, observation, and de-escalation skills to protect customers, colleagues, and company assets and to ensure a secure shopping experience across the store network.