Asset Protection Investigator — Safety & Theft Prevention

JCPenney; Tukwila (WA); On-site; USD 33,062 - 40,294; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney is seeking an Asset Protection professional to join the Shrink team in a position focused on detecting theft, conducting investigations, and maintaining compliance with company policy. The role involves gathering evidence, interviewing customers and contractors, and coordinating with store leadership and law enforcement as needed.

The role requires 1+ years of retail or AP/security experience, a high school diploma (or equivalent), and possibly leadership experience.

Qualifications

• High School diploma or equivalent work experience.
• AA/BA/BS in Criminal Justice or Business Management preferred.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, collects evidence and/or monitors associate activity for investigations and/or serves as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Skills

Retail experience

Asset Protection

Leadership experience

Education

High School diploma or equivalent

AA/BA/BS in Criminal Justice or Business Management preferred

Job description

JCPenney is seeking an Asset Protection professional to join the Shrink team in a position focused on detecting theft, conducting investigations, and maintaining compliance with company policy. The role involves gathering evidence, interviewing customers and contractors, and coordinating with store leadership and law enforcement as needed.

The role requires 1+ years of retail or AP/security experience, a high school diploma (or equivalent), and possibly leadership experience.