Retail Asset Protection Detective

Macy's; Danbury (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Danbury, CT is seeking an Asset Protection Detective to help safeguard assets and reduce shortages while maintaining a safe, customer‑focused shopping environment. You will use surveillance, investigative tools, and strong partnerships with store teams and law enforcement to identify theft and respond to dishonest activity.

The role emphasizes de-escalation, accurate documentation, and collaboration with Asset Protection leaders to protect assets, customers, and colleagues.

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills with the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings.
• Support team readiness by training colleagues on protocols that help protect company assets.

Skills

Observe suspicious activity

Strong communication

De-escalation

Judgment & discretion

Security license (NY)

Tools

Surveillance systems

Reporting tools

Job description

Macy's in Danbury, CT is seeking an Asset Protection Detective to help safeguard assets and reduce shortages while maintaining a safe, customer‑focused shopping environment. You will use surveillance, investigative tools, and strong partnerships with store teams and law enforcement to identify theft and respond to dishonest activity.

The role emphasizes de-escalation, accurate documentation, and collaboration with Asset Protection leaders to protect assets, customers, and colleagues.