Application Support Technician

Retail Information Systems; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Time off

Job summary

Retail Information Systems is seeking an Application Support Technician responsible for resolving complex IT challenges and providing solutions across various technical platforms, primarily in a Windows/Oracle environment.

The ideal candidate must have advanced knowledge of MS Windows, system hardware, database concepts, and SQL. This full-time, onsite position offers medical benefits and time off.

Qualifications

• Advanced knowledge of MS Windows.
• Advanced knowledge of system hardware and installation.
• Intermediate knowledge and understanding of database concepts.
• Basic SQL knowledge.

Responsibilities

• Diagnose and resolve complex IT challenges.
• Provide solutions to clients on technical issues.
• Operate primarily in a Windows/Oracle environment.

Skills

Advanced knowledge of MS Windows

Advanced knowledge of system hardware and installation

Intermediate knowledge of database concepts

Basic SQL knowledge

Job description

Retail Information Systems (RIS) provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions.

RIS Systems has been providing solutions for retailers for 22 years and currently supports over 800 customers comprising over 3,000 stores.

RIS’ flagship product, Retail Pro, is one of the leading point of sale and inventory control systems on the market today for small to mid‑sized retailers, scaling up to large chain stores.

RIS provides a complete end‑to‑end solution for retail businesses, with product offerings including mobile POS, integrated e‑commerce, multi‑channel marketing solutions, in‑store analytics for traffic counting and conversions, loss prevention, web based reporting and tools for vendor catalog and purchase order integration.

In addition, RIS provides experienced in‑house customization services.

Job Description

Retail Information Systems is actively seeking to fill an Application Support Technician position that will play a key role in diagnosing and resolving a wide array of complex IT challenges.

This position will primarily be responsible for providing solutions to our clients on a number of technical issues across a wide range of technical platforms and will operate primarily in a Windows/Oracle environment.

Qualifications

The qualified candidate must possess:

• Advanced knowledge of MS Windows
• Advanced knowledge of system hardware and installation
• Intermediate knowledge and understanding of database concepts and functionality (e.g., Oracle, MySQL, etc.)
• Basic SQL knowledge

All other software and technical related knowledge and experience will be provided by RIS. Preferential consideration will be given to candidates possessing experience with advanced SQL functions or retail systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer medical benefits and time off. This position is onsite only; non‑telecommute.