Retail and Cafe Supervisor

Arizona Humane Society; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services and 𝚙

Job summary

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail stores and café across Papago Park, South Mountain, and Sunnyslope campuses. This hands-on leadership role requires a flexible schedule and strong customer service, with responsibilities spanning staffing, budgeting, inventory, and promotions.

You will train staff and volunteers, monitor sales and costs, and ensure compliance with health and safety standards while delivering an exceptional experience

Qualifications

• High school diploma or equivalent; A degree in business, financial management, or equivalent preferred.
• 2+ years of retail and/or restaurant management experience required.
• Experience in financial reporting, and analysis.
• Proficient in MS Office and POS systems.
• Experience successfully maintaining low costs, driving strong margins, and working with expense reports.
• Must be able to read and write English, draft, revise, and communicate retail and training material. Bilingual in Spanish preferred.
• Ability to learn/use Clover software.

Responsibilities

• Oversee the day-to-day operations of three retail stores, one full service café, and one micro market across locations.
• Staffing, scheduling, payroll, inventory, merchandising, promotions, cleanliness, health and safety compliance.
• Assist with hiring, performance management, and volunteer coordination; provide coverage during staffing shortages.
• Manage budgets and financial reporting, monitor sales and inventory, reduce waste, identify new products and market opportunities.

Skills

Retail/Restaurant management

Financial reporting & analysis

MS Office & POS proficiency

Clover software

Education

High school diploma or equivalent; degree in business/financial management preferred

Tools

Clover software

MS Office

POS systems

Job description

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail and café operations across all three of our campuses. This role requires a flexible schedule, with the ability to work any day of the week based on the needs of the team, and the ability to work at our Papago Park, South Mountain, and Sunnyslope Campuses. If you're passionate about animals, thrive in a leadership role, and want to make a difference while supporting the mission of animal welfare, we'd love to hear from you.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day In The Life

Our Retail & Café Supervisor oversees the day-to-day operations of three retail stores, one full service café, and one micro market, splitting time between all locations. This hands on leader ensures staff and volunteers are trained, supported, scheduled, and performing to standards while delivering an exceptional customer experience. Responsibilities include overseeing daily operations, staffing, scheduling, payroll, inventory, merchandising, product and menu offerings, promotions, cleanliness, and health and safety compliance. The Supervisor will also assist with hiring, performance management, volunteer coordination, and provide direct coverage during staffing shortages, including one scheduled day of café service each week.

This role requires a proactive, creative, and results driven leader who takes initiative to improve policies, procedures, workflows, and customer experiences. The Supervisor will manage budgets and financial reporting, monitor sales and inventory, reduce waste, identify new products and market opportunities, and research competitors and trends. The ideal candidate leads with enthusiasm and exceptional customer service while creating a welcoming and memorable experience for every customer.

Job Requirements

• High school diploma or equivalent; A degree in business, financial management, or equivalent preferred.
• 2+ years of retail and/or restaurant management experience required.
• Experience in financial reporting, and analysis.
• Proficient in MS Office and POS systems.
• Experience successfully maintaining low costs, driving strong margins, and working with expense reports.
• Must be able to read and write English, draft, revise, and communicate retail and training material. Bilingual in Spanish preferred.
• Ability to learn/use Clover software.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands for the handling of pets, tools, boxes, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There will be exposure to dust, dander, occasional wet floors, and animals. Most time will be spent in an air-conditioned and heated retail space.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Pre-employment background check is required.

Salary: $55000 - $65000 per year