Multisite Retail & Café Leader — Elevate Customer Experience

azhumane; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision plans

PSLF program eligibility

Discounts on veterinary services

Job summary

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail stores and cafe across three campuses (Papago Park, South Mountain, Sunnyslope). This hands-on leader will train staff, manage scheduling, payroll, inventory, merchandising, and customer experience while ensuring safety and compliance.

You will drive promotions, budgeting, and vendor relations, coordinate volunteers, and deliver an engaging, welcoming experience for every customer.

Qualifications

• High school diploma or equivalent (degree preferred).
• 2+ years retail/restaurant management experience.
• Experience in financial reporting and analysis.
• Proficiency in MS Office and POS systems.
• Experience maintaining low costs and driving margins; handling expense reports.

Responsibilities

• Oversee day-to-day operations of three retail stores, one full-service café, and one micro market across three campuses.
• Lead staff and volunteers, including scheduling, payroll, training, and performance support; ensure exceptional customer experience.
• Manage budgeting, financial reporting, inventory, merchandising, promotions, and health & safety compliance.
• Assist with hiring, training, and volunteer coordination; provide coverage during shortages, including cafe service.
• Identify process improvements, monitor sales, and research market trends to improve policies and customer experience.

Skills

Retail management

Customer service

Financial reporting

Staff scheduling

MS Office / POS systems

Education

High school diploma or equivalent

Business/financial management degree preferred

Tools

Clover

Job description

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail stores and cafe across three campuses (Papago Park, South Mountain, Sunnyslope). This hands-on leader will train staff, manage scheduling, payroll, inventory, merchandising, and customer experience while ensuring safety and compliance.

You will drive promotions, budgeting, and vendor relations, coordinate volunteers, and deliver an engaging, welcoming experience for every customer.