Resware Customer Support Specialist (Remote)

Qualia; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k program

Flexible time off

Remote-friendly

Job summary

Qualia is seeking a Customer Support Rep - Resware to help customers operate our robust Resware product with empathy and speed. You will troubleshoot issues, translate between customers and tech teams, and train users on best practices to maximize value and minimize downtime.

Based in Austin with open remote possibilities, this role fits candidates who understand title and escrow workflows, value timely responses, and strive to elevate the customer experience while maintaining data security and

Qualifications

• You've worked directly in the real estate, title, and escrow business.
• 1 to 2 years of industry experience.
• Excellent organization and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong software skills.
• Customer service/support experience via phone and email.
• Ability to work with all levels of customers, including end-users, management, and executives.

Responsibilities

• Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases for problems that impact customer operations.
• Assist with testing and troubleshooting issues and translate between customers and our technical support and engineering teams.
• Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues.
• Contribute to a work environment that fosters pride in being a part of a winning team and promotes personal growth.
• Maintain productivity and quality standards.
• Be responsible for the stewardship of sensitive customer information.

Skills

Customer service

Phone & email support

Software skills

Real estate knowledge

Communication

Tools

Resware

Job description

Qualia is seeking a Customer Support Rep - Resware to help customers operate our robust Resware product with empathy and speed. You will troubleshoot issues, translate between customers and tech teams, and train users on best practices to maximize value and minimize downtime.

Based in Austin with open remote possibilities, this role fits candidates who understand title and escrow workflows, value timely responses, and strive to elevate the customer experience while maintaining data security and