Resware Support Specialist — Real Estate Tech

Qualia; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Qualia is seeking a Customer Support Rep - Resware to support our Resware users and ensure smooth operation of our real estate software. You will help customers resolve issues, provide guidance, and collaborate with engineering and support teams to improve the product.

The role emphasizes empathetic, timely service and educating customers while handling sensitive information with care; remote-friendly with Austin base and other office locations.

Qualifications

• Direct experience in real estate, title and escrow helpful.
• 1–2 years of industry experience.
• Excellent organization and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong software skills.
• Customer service/support via phone and email.
• Ability to work with end-users, management and executives.

Responsibilities

• Provide timely, highly satisfactory customer service, identify issues, and offer solutions or patches.
• Assist testing and troubleshooting and translate between customers and technical teams.
• Offer focused training on proper use of the software to address inquiries.
• Contribute to a winning, growth-focused team culture.
• Maintain productivity and quality standards.
• Safeguard sensitive customer information.

Skills

Excellent organization

Interpersonal skills

Verbal and written communication

Strong software skills

Customer service via phone and email

Ability to work with all levels of goy

Job description

Qualia is seeking a Customer Support Rep - Resware to support our Resware users and ensure smooth operation of our real estate software. You will help customers resolve issues, provide guidance, and collaborate with engineering and support teams to improve the product.

The role emphasizes empathetic, timely service and educating customers while handling sensitive information with care; remote-friendly with Austin base and other office locations.