Resupply Specialist

Norco Inc; Meridian (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Vision Insurance

Dental Insurance

HSA

FSA

Life Insurance

Tuition Reimbursement

401(k) match

Employee Discount

Job summary

Norco, Inc in Meridian, Idaho is seeking a Resupply Specialist to accurately create resupply orders and verify insurance authorization. You will communicate with customers to resolve questions, provide timely solutions, and follow up to ensure resolution.

Responsibilities include initiating orders within 2 business days, coordinating with patients and insurers, and applying policies and safety rules while becoming expert in dispensing equipment for excellent service.

Qualifications

• High school diploma or equivalent.
• Familiarity with medical software used by Norco; on-the-job training provided.
• Ability to perform basic mathematics calculations.
• Excellent verbal and written communication skills.
• Strong public relations skills with empathy and tact.
• Accurate data entry into computer systems.
• Strong problem-solving abilities.
• Adaptability to frequent priorities and fast pace.
• Attention to detail across multiple sources.

Responsibilities

• Create and manage centralized resupply orders with timely initiation.
• Communicate clearly, professionally with Norco customers.
• Verify insurance authorization prior to sending supplies.
• Add modifiers to resupply orders when required.
• Coordinate with patients, departments, branches, and insurers to resolve issues.
• Follow all company policies, procedures, and safety rules.
• Develop expertise in equipment dispensing for high-quality service.
• Prioritize tasks to ensure timely completion.
• Perform other duties as assigned or needed.

Skills

Verbal communication

Written communication

Public relations

Data entry

Problem solving

Adaptability

Attention to detail

Mathematics

Education

High school diploma or equivalent

Tools

Medical software

Job description

1301 S Silverstone Way, Meridian, ID 83642, USA

Full-Time

Norco is currently seeking an individual to fill our Resupply Specialist position. The Resupply Specialist accurately and efficiently creates resupply orders verifying insurance authorization. The role communicates with customers to resolve questions or concerns, provide appropriate solutions within time limits, and follow up to ensure resolution. Other responsibilities include, but are not limited to:

• Responsible that all centralized resupply orders are started within 2 business days
• Communicate with Norco customers clearly, informative, and professionally
• Verify Norco can be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file
• Add modifiers to resupply orders when required
• Communicate and resolve problems with patients, departments, branches, and insurers
• Communicate and follow all company policies, procedures, and safety rules
• Become experts in the equipment dispensing to know which items go together and ones that do not to provide high level customer service
• Prioritize tasks to ensure timely completion
• Perform other duties as assigned or needed

Qualifications

• High school diploma or equivalent
• Complete understanding of medical software used by Norco (on-the-job training)
• Perform basic mathematics calculations
• Excellent verbal and written communication skills
• Excellent public relations skills, especially in explaining decisions with empathy and tact
• Accurately enter data into computer
• Excellent problem-solving skills
• Adaptability to frequent changes in priorities, fast pace of work
• Attention to detail is critical to process information effectively and accurately from multiple sources

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norco, Inc is a Drug-Free workplace.

Location(s)

1303 South Silverstone Way, Meridian , Idaho 83642 , United States