Rehab Coordinator

NORCO INC; Meridian (ID); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex (FSA)

Life Insurance provided at no cost to)

Supplemental Insurance options

Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products

Job summary

NORCO INC is seeking a Rehab Coordinator to manage rehab team equipment setups and staff scheduling, acting as a liaison among Norco ATPs, Rehab Specialists, Technicians, and customer referral sources.

Responsibilities include coordinating patient setups, optimizing workflows, understanding payer requirements, and supporting rehab sales in a defined region while maintaining excellent communication with all stakeholders.

Qualifications

• High School graduate or equivalent; prior home care experience preferred.
• Strong communication skills, both verbal and written.
• Excellent professional phone demeanor and customer service orientation.
• Proficient with Microsoft Office and basic office tasks.
• Able to learn new equipment quickly and troubleshoot problems.
• Excellent problem solving and multi-tasking abilities.
• Ability to sit for extended periods and perform basic math.
• Ability to work with a diverse group of people in a caring manner.

Responsibilities

• Coordinate rehab team schedules and patient set-ups.
• Route communications between staff, patients, and referrals.
• Schedule staff to optimize workflows and coverage.
• Coordinate equipment needs with physicians, therapists, and customers.
• Verify insurance coverage and payer requirements.
• Stay informed of Medicare changes affecting rehab.
• Assist with rehab sales support and in-services in region.
• Coordinate rehab-related discharges with customer service.

Skills

Communication

Customer service

Problem solving

Multi-tasking

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

1303 S Silverstone Way, Meridian, ID 83642

Full-time

Job Description

Norco is currently seeking an individual to fill our Rehab Coordinator position. The Rehab Coordinator is responsible for coordination of all Rehab team equipment set-ups and staff scheduling as directed. The Rehab Coordinator acts as a liaison between Norco ATPs, Rehab Specialist and Technicians, and their customers and referral sources to trouble shoot questions and problems and assure excellent communication is maintained . Other responsibilities include, but are not limited to:

• Coordinate team schedules and patient set-ups, answer and route rehab staff/patient communications
• Schedule rehab staff to optimize workflows
• Work with patients, physicians, therapists and referral sources to optimize the equipment needs for customers
• Understand payer requirements for equipment and be able to clearly communicate them to customers
• Perform insurance verification and obtain necessary documentation for equipment coverage
• Stay well informed of industry updates and Medicare changes, particularly those related to rehab
• Assist with rehab sales support and in-services within a defined region, as necessary
• Assist customer service staff to coordinate rehab related discharges
• Perform other tasks as assigned or necessary

Qualifications

• High School graduate or equivalent. Previous home care experience preferred
• Ability to work with a diverse group of people in a caring, personable manner
• Excellent verbal and written communications skills, including phone demeanor
• Excellent office skills (Microsoft Office)
• Ability to learn new equipment and technologies quickly
• Excellent problem solving skills
• Ability to perform multiple tasks
• Ability to sit for extended periods of time
• Ability to perform basic mathematics calculations

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

Location(s)

1303 South Silverstone Way, Meridian , Idaho 83642 , United States