Customer Service Representative, Medical Store

NORCO INC; Everett (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care FSA

Life Insurance provided at no cost

401(k) with Employer Matching

Employee Discount on Norco products

Job summary

NORCO, Inc. is seeking a Customer Service Representative for the Medical Store at our Everett, Washington location. The role handles walk-in and phone customers, providing product knowledge, assisting with orders, and keeping the showroom welcoming and organized.

Ideal candidates have a high school diploma, healthcare familiarity, and strong verbal communication. The position offers a competitive pay range of $22–$24 per hour DOE and a comprehensive benefits package.

Qualifications

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary
• Pay $22 - $24/Hr DOE

Skills

Customer service

Verbal communication

Interpersonal skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Job description

Customer Service Representative, Medical Store

#1096

Everett, Washington, United States

Job Description

Customer Service Representative, Medical Store

Join a team where compassion isn’t just a skill—it’s our culture. We’re searching for customer service professionals who bring positivity, patience, and heart to every interaction. If you love helping people, turning challenges into solutions, and making someone’s day a little brighter, this is the place for you.

Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary
• Pay $22 - $24/Hr DOE

Qualifications

• High school graduate or equivalent
• Medical background including Respiratory Therapy and Nursing experience is a plus
• In-depth knowledge of home medical products, placement, availability and pricing
• Ability to work with diverse clientele
• Excellent verbalcommunication skills, especially over the telephone
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accuratelyenter data into computer and acquire a working knowledge of any software applications necessaryto the position

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a Drug-Free workplace.

Location(s)

3030 Hoyt Ave, Everett , Washington 98201 , United States

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