Restoration Team Lead - Field Ops & Client Experience

SERVPRO of Sussex County North; Georgetown (DE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Sussex County North is seeking a Restoration Supervisor to coordinate production processes, supervise restoration technicians, and ensure high-quality execution on projects in Delaware. The role emphasizes customer satisfaction, documenting detailed job files, and managing materials and labor across assignments.

Ideal candidates will have a valid driver’s license, 1+ year of restoration or construction experience, and (preferably) an IICRC certification.

Qualifications

• Valid driver’s license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Education

High school diploma/GED

IICRC certification

Job description

SERVPRO of Sussex County North is seeking a Restoration Supervisor to coordinate production processes, supervise restoration technicians, and ensure high-quality execution on projects in Delaware. The role emphasizes customer satisfaction, documenting detailed job files, and managing materials and labor across assignments.

Ideal candidates will have a valid driver’s license, 1+ year of restoration or construction experience, and (preferably) an IICRC certification.