Restoration Supervisor: Lead Techs & Customer Experience

SERVPRO of Vacaville / Dixon; Worcester (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

Job summary

Servpro of Worcester is seeking a Restoration Supervisor to lead on-site restoration projects, coordinate production processes, and ensure quality and safety standards are met. You will supervise restoration technicians, manage client communications, and document detailed job files to support services.

As front-line representative of the SERVPRO brand, you’ll help deliver exceptional customer experiences, oversee labor and materials usage, and coordinate with the project manager and office staff

Qualifications

• Valid driver's license required.
• High school diploma or GED preferred.
• At least 1 year of restoration/construction experience.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Education

High school diploma / GED

Job description

Servpro of Worcester is seeking a Restoration Supervisor to lead on-site restoration projects, coordinate production processes, and ensure quality and safety standards are met. You will supervise restoration technicians, manage client communications, and document detailed job files to support services.

As front-line representative of the SERVPRO brand, you’ll help deliver exceptional customer experiences, oversee labor and materials usage, and coordinate with the project manager and office staff