Restoration Supervisor

Servpro of Worcester; Worcester (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Job summary

Servpro of Worcester is looking for a Restoration Supervisor to coordinate production processes and ensure quality control. The role involves managing customer satisfaction and supervising restoration technicians while maintaining project documentation.

Applicants should have a valid driver's license and at least 1 year of experience in cleaning, restoration, or construction. The company offers a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Valid driver's license is required.
• At least 1 year of experience in cleaning, restoration, or construction is preferred.
• IICRC certification is a plus, but not required.

Responsibilities

• Coordinate and perform production processes while ensuring quality control.
• Manage customer experience and overall satisfaction.
• Communicate clear expectations to restoration technicians.
• Document a detailed and accurate job file.
• Manage labor and consumable item usage on projects.
• Communicate with project manager and office staff on progress.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders

Experience with cleaning agents

Education

High school diploma/GED (preferred)

Job description

Restoration Supervisor

Servpro of Worcester is hiring a Restoration Supervisor.

Benefits

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Competitive compensation
• Superior benefits
• Career progression

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents