Restoration Supervisor: Lead Field Ops & Client Experience

ServiceMaster Clean of Fraser Valley; Woodbridge (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Competitive compensation

Career progression

Professional development

Job summary

SERVPRO of Milford-Orange-Stratford is seeking a Restoration Supervisor to coordinate and oversee production activities on restoration projects. This front-line role emphasizes quality control, customer satisfaction, and safe work practices while guiding restoration technicians.

Key duties include documenting job files, managing labor and consumables, and communicating progress to the project manager and office staff, with opportunities for career progression and professional development.

Qualifications

• Valid driver’s license required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer experience and overall satisfaction, tracked with online reviews.
• Supervise restoration technicians and communicate expectations.
• Document a detailed and accurate job file to support services.
• Manage labor and consumables on assigned projects.
• Communicate progress and issues with the project manager and office staff.
• Follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Valid driver's license

HS diploma / GED

1+ year experience in cleaning/resto/r

Education

High school diploma or GED

Tools

IICRC certification (preferred)

Job description

SERVPRO of Milford-Orange-Stratford is seeking a Restoration Supervisor to coordinate and oversee production activities on restoration projects. This front-line role emphasizes quality control, customer satisfaction, and safe work practices while guiding restoration technicians.

Key duties include documenting job files, managing labor and consumables, and communicating progress to the project manager and office staff, with opportunities for career progression and professional development.