Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO of Vacaville / Dixon; Pelham (AL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Paid time off

Vision insurance

Dental insurance

Flexible schedule

Bonus based on performance

Company car

Job summary

SERVPRO Team Wilson is seeking a Restoration Supervisor to lead production activities and ensure high-quality restoration work while delivering exceptional customer experiences. This role requires coordinating technicians, maintaining safety standards, and analyzing crew performance on projects.

Candidates should have a valid driver’s license, 1+ year in cleaning/restoration/construction, and optional IICRC certification.

Qualifications

• Valid driver's license is required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC Certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Valid driver's license

Education

High school diploma/GED

Job description

SERVPRO Team Wilson is seeking a Restoration Supervisor to lead production activities and ensure high-quality restoration work while delivering exceptional customer experiences. This role requires coordinating technicians, maintaining safety standards, and analyzing crew performance on projects.

Candidates should have a valid driver’s license, 1+ year in cleaning/restoration/construction, and optional IICRC certification.