Restoration Supervisor: Lead Technician Teams & Growth

IICRC; Cedar Lake (IN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to lead fire and water damage projects and deliver exceptional customer service. You will coordinate crews, ensure safety, and maintain quality control on-site while upholding SERVPRO’s Here to Help commitment.

This role emphasizes on-site leadership, clear communication, and the ability to manage production schedules, inventory, and reporting to ensure a positive customer experience and timely project

Qualifications

• Effective written and oral communication with basic math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Valid driver’s license.
• Ability to lift and carry heavy objects, climb ladders, and work in tight spaces.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Skills

Communication skills

Math & computer basics

Experience in cleaning/restoration

IICRC certifications

Valid driver’s license

Physical stamina

Education

High school diploma/GED

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to lead fire and water damage projects and deliver exceptional customer service. You will coordinate crews, ensure safety, and maintain quality control on-site while upholding SERVPRO’s Here to Help commitment.

This role emphasizes on-site leadership, clear communication, and the ability to manage production schedules, inventory, and reporting to ensure a positive customer experience and timely project