Restoration Supervisor | Lead Projects & Customer Experience

SERVPRO of Southeast El Paso/Butterfield - 11089; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Overtime available (as needed)

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Free uniforms

Job summary

SERVPRO of Southeast El Paso/Butterfield is hiring a Restoration Supervisor to lead on-site restoration projects, ensuring safety, quality, and customer satisfaction. The role reports to the project manager and coordinates technicians, materials, and schedules to complete jobs efficiently.

The ideal candidate has at least 1 year in cleaning/restoration/construction, a valid driver's license, and is willing to meet OSHA guidelines; IICRC certification is a plus.

Qualifications

• High school diploma or GED required or preferred.
• IICRC certification is a plus but not required.
• At least 1 year of experience in cleaning, restoration, or construction.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Leadership

Customer service

Safety awareness

Education

High School Diploma or GED

IICRC Certification (preferred)

Job description

Benefits:

• Overtime available (as needed)
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Free uniforms

SERVPRO of Southeast El Paso/Butterfield - 11089 is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.