Crew Chief

Servpro of Greater Waco; Hewitt (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Servpro of Greater Waco is seeking a Restoration Supervisor to oversee restoration projects, coordinate crews, and ensure top customer experience. As the front-line representative of the SERVPRO brand, you will manage safety, quality control, and documentation while coordinating with management and office staff.

The role requires leadership in a fast-paced environment, with strong communication and training of technicians. Regular local travel and long hours may be involved to meet project needs.

Qualifications

• Must have strong customer service orientation and communication skills.
• Experience supervising restoration crews or field teams is preferred.
• Knowledge of safety practices and risk management in restoration projects.
• Ability to coordinate multiple tasks and crews to meet schedules.
• Effective written and verbal communication required.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled with quality control.
• Identify safety hazards and implement controls for occupants and workers.
• Oversee safe work practices and adherence to guidelines.
• Document a detailed and accurate job file to support services.
• Manage labor and consumable usage; protect and use equipment properly.
• Coach and train Restoration technicians.
• Communicate project progress to Restoration manager and office staff.
• Perform vehicle and equipment maintenance; oversee facilities as assigned.
• Continue development of Restoration expertise in products and equipment.
• Perform other tasks as required by employer.

Skills

Customer service

Team supervision

Safety oversight

Communication

Project coordination

Education

High school diploma or GED

IICRC certification preferred

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Summary

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Education and Experience Requirements

• High school diploma/GED
• IICRC certifications preferred
• Minimum 1 year of experience in cleaning, restoration, or construction.
• Experience in a supervisor role preferred
• Effective written and oral communication skills

Physical and Work Environment Requirements

Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.