Restoration Supervisor: Lead Projects & Client Experience

SERVPRO of Vacaville / Dixon; Baltimore (MD); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Catonsville is seeking a Restoration Supervisor to coordinate production activities and supervise restoration technicians. The role focuses on ensuring quality, managing client experience, and maintaining detailed job files.

Qualifications include a valid driver’s license and 1 year in cleaning/restoration; a high school diploma is preferred and IICRC certification is a plus. OSHA guidelines must be followed on all projects, with emphasis on safety and efficiency.

Qualifications

• Valid driver’s license.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Lifting 50–100 lb

Ladders & heights

Physical stamina

Work with cleaning agents

Team supervision

Education

High school diploma/GED

Tools

OSHA guidelines

Job description

SERVPRO of Catonsville is seeking a Restoration Supervisor to coordinate production activities and supervise restoration technicians. The role focuses on ensuring quality, managing client experience, and maintaining detailed job files.

Qualifications include a valid driver’s license and 1 year in cleaning/restoration; a high school diploma is preferred and IICRC certification is a plus. OSHA guidelines must be followed on all projects, with emphasis on safety and efficiency.