Restoration Supervisor: Lead Projects & Client Experience

SERVPRO of Vacaville / Dixon

Baltimore (MD)

On-site

USD 57,308,000 - 80,231,000

Full time

7 hours ago
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Benefits offered by this job

Health insurance
401(k) matching
Dental insurance
Competitive compensation
Superior benefits
Career progression
Professional development

Job summary

SERVPRO of Catonsville is seeking a Restoration Supervisor to coordinate production activities and supervise restoration technicians. The role focuses on ensuring quality, managing client experience, and maintaining detailed job files.

Qualifications include a valid driver’s license and 1 year in cleaning/restoration; a high school diploma is preferred and IICRC certification is a plus. OSHA guidelines must be followed on all projects, with emphasis on safety and efficiency.

Qualifications

  • Valid driver’s license.
  • High school diploma or GED preferred.
  • At least 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification is a plus, not required.

Responsibilities

  • Coordinate and perform production processes as scheduled and ensure quality control.
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
  • Communicate clear expectations to restoration technicians and supervise their activities.
  • Document a detailed and accurate job file to support the services provided.
  • Manage labor and consumable item usage on assigned projects.
  • Communicate with restoration project manager and office staff on project progress and issues.

Skills

Lifting 50–100 lb
Ladders & heights
Physical stamina
Work with cleaning agents
Team supervision

Education

High school diploma/GED

Tools

OSHA guidelines

Job description

SERVPRO of Catonsville is seeking a Restoration Supervisor to coordinate production activities and supervise restoration technicians. The role focuses on ensuring quality, managing client experience, and maintaining detailed job files.

Qualifications include a valid driver’s license and 1 year in cleaning/restoration; a high school diploma is preferred and IICRC certification is a plus. OSHA guidelines must be followed on all projects, with emphasis on safety and efficiency.

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