Restoration Supervisor: Lead Emergency Response Team

Servpro-Industries-1; Smyrna (TN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bi-weekly pay

Overtime opportunities

Performance incentives (after probat<

Paid industry certifications (IICRC &

All PPE and uniforms provided-no out‑o

Clear path to leadership roles in Ops/

Medical, Dental, and Vision insurance

401(k) with company match

Paid time off + holidays

Company vehicle

Sign-on bonus

Job summary

SERVPRO of Belle Meade/West Nashville is seeking a Restoration Supervisor to lead a crew of technicians on emergency response jobs, guiding projects from start to finish and helping customers through challenging days.

In this fast-paced, labor-intensive role, you’ll oversee water, fire, mold, and storm damage work, ensure safety, maintain documentation, and train team members for growth while delivering reliable, compassionate service to clients.

Qualifications

• Experience in restoration, mitigation, or construction preferred.
• Strong leadership and communication skills.
• Valid driver's license with a clean background.
• IICRC certifications are a bonus; training provided to obtain them.
• Able to lift 50+ lbs regularly (100 lbs with assistance).
• Comfortable in crawlspaces, ladders, and tough conditions.
• Tech-friendly; able to use mobile apps and digital forms.
• Willing to respond to after-hours calls when needed.

Responsibilities

• Oversee restoration jobs and lead a team of techs through water, fire, mold, and storm damage projects.
• Set the tone with customers—manage expectations, maintain communication, and ensure satisfaction.
• Perform and supervise jobsite work; this is a labor-intensive role.
• Monitor safety, enforce safety protocols, and protect your team and customers.
• Ensure accurate, detailed documentation for every job (photos, notes, equipment logs).
• Maintain equipment, vehicles, and supply usage to minimize waste and maximize efficiency.
• Train, coach, and mentor team members to help them grow.

Skills

Leadership

Communication

Team supervision

Safety awareness

Physical strength

Tools

Mobile apps

Documentation software

Digital forms

Job description

SERVPRO of Belle Meade/West Nashville is seeking a Restoration Supervisor to lead a crew of technicians on emergency response jobs, guiding projects from start to finish and helping customers through challenging days.

In this fast-paced, labor-intensive role, you’ll oversee water, fire, mold, and storm damage work, ensure safety, maintain documentation, and train team members for growth while delivering reliable, compassionate service to clients.