Restoration Supervisor - Field Lead & Client Experience

SERVPRO of Vacaville / Dixon; Scottville (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Manistee, Ludington and Cadillac seeks a Restoration Supervisor to lead production activities on restoration projects and ensure quality and safety. You will coordinate schedules, supervise technicians, and maintain documentation to support services delivered.

Responsibilities include managing customer experience, communicating progress with project managers, and coaching staff on OSHA guidelines while optimizing labor and materials usage. Pay ranges per hour based on experience.

Qualifications

• Valid drivers license required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• High school diploma/GED preferred.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Valid drivers license

1 year restoration exp

IICRC certification

Education

High school diploma/GED (preferred)

Job description

SERVPRO of Manistee, Ludington and Cadillac seeks a Restoration Supervisor to lead production activities on restoration projects and ensure quality and safety. You will coordinate schedules, supervise technicians, and maintain documentation to support services delivered.

Responsibilities include managing customer experience, communicating progress with project managers, and coaching staff on OSHA guidelines while optimizing labor and materials usage. Pay ranges per hour based on experience.