Restoration Supervisor: Lead Field Ops & Client Experience

iicrc-careers; Scottville (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Manistee, Ludington and Cadillac is hiring a Restoration Supervisor to lead production on restoration projects. You will coordinate activities, monitor quality, and ensure safety while delivering exceptional service to customers.

As the front-line representative of the SERVPRO brand, you will manage customer and client experiences, supervise technicians, and document detailed job files for each project.

Qualifications

• Valid driver’s license.
• High school diploma/GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Protect and manage assets by using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Heavy lifting

Work at heights

Chemical handling

Operational safety

Education

High school diploma/GED

IICRC certification

Job description

SERVPRO of Manistee, Ludington and Cadillac is hiring a Restoration Supervisor to lead production on restoration projects. You will coordinate activities, monitor quality, and ensure safety while delivering exceptional service to customers.

As the front-line representative of the SERVPRO brand, you will manage customer and client experiences, supervise technicians, and document detailed job files for each project.