Restoration Supervisor: Client Experience Lead
SERVPRO of Alamo Heights
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Benefits offered by this job
Job summary
SERVPRO of Alamo Heights is seeking a Restoration Supervisor to coordinate and supervise restoration projects on-site, ensuring high-quality work and exceptional customer experience. The role requires coordinating crews, ensuring safety, and maintaining detailed job files for all projects.
Qualifications include a valid driver’s license and 1+ year in cleaning/restoration/construction; IICRC certification is a plus.
Qualifications
- Valid driver’s license.
- High school diploma/GED (preferred).
- At least 1 year of experience in cleaning, restoration, or construction.
- IICRC certification a plus, not required.
- Clean appearance and commitment to quality and ethical work practices.
Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control.
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
- Communicate clear expectations to restoration technicians and supervise their activities.
- Document a detailed and accurate job file to support the services provided.
- Manage labor and consumable item usage on assigned projects.
- Communicate with restoration project manager and office staff on project progress and issues.
- Communicate and follow all OSHA guidelines for job safety.
- Manage assets by protecting and using equipment and materials properly.
- Coach and train restoration technicians.
Skills
Education
Job description
SERVPRO of Alamo Heights is seeking a Restoration Supervisor to coordinate and supervise restoration projects on-site, ensuring high-quality work and exceptional customer experience. The role requires coordinating crews, ensuring safety, and maintaining detailed job files for all projects.
Qualifications include a valid driver’s license and 1+ year in cleaning/restoration/construction; IICRC certification is a plus.
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