Restoration Supervisor/Crew Chief/Lead Tech

SERVPRO® Team Bowen; Norcross (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team as a Restoration Supervisor and make a difference every day! In this dynamic role, you will lead a team focused on providing excellent service during challenging situations. Your responsibilities will include supervising restoration projects, ensuring customer satisfaction, and maintaining safety standards. This position offers competitive pay and opportunities for growth through training and industry certifications. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you to shine and contribute to a meaningful mission.

Qualifications

• Strong communication skills and basic math abilities are essential.
• Experience in cleaning/restoration is preferred for this role.

Responsibilities

• Ensure customer satisfaction and facilitate a positive experience.
• Supervise production technicians and coordinate project activities.
• Manage safety measures and document job files accurately.

Skills

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration

Ability to lift a minimum of 50 pounds

Ability to work On-Call rotation

Education

High school diploma/GED

Job description

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the Supervisor demonstrates to customers and clients the company’s Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Primary Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication.
• Basic math skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• Ability to work On-Call rotation.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
• Ability to sit/stand/walk for prolonged periods of time.
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning products/chemicals.
• Ability to travel locally and out of state when necessary.
• Ability to successfully complete a background check subject to applicable law.