Crew LeaderRestoration Supervisor

SERVPRO of Woodbridge/Lorton/Dale City/Lake Ridge; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career progression

Professional development

Competitive compensation

Superior benefits

Job summary

SERVPRO of Woodbridge/Lorton/Dale City/Lake Ridge is looking for a Restoration Supervisor to lead restoration activities and ensure customer satisfaction. In this role, you will coordinate production processes and manage the customer experience while supervising team activities.

The ideal candidate will possess at least 1 year of relevant experience, a valid driver's license, and IICRC certification. This position focuses on quality control, communication with clients and staff, and adherence to safety guidelines. Competitive compensation and superior benefits are offered.

Qualifications

• 1 year of experience in cleaning, restoration, or construction.
• Valid driver's license required.
• Ability to work with/around cleaning agents.

Responsibilities

• Coordinate and perform production processes according to schedule.
• Manage customer satisfaction and track feedback.
• Supervise restoration technicians and communicate expectations.
• Document job details accurately for service support.
• Manage labor and consumable usage on projects.
• Communicate project progress and issues with staff.

Skills

Ability to lift 50 pounds regularly

Ability to climb ladders

Ability to work in tight spaces

Background check completion

Education

High school diploma/GED (preferred)

Tools

IICRC certification – WRT minimum

Job description

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the front‑line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This role is performed by coordinating, monitoring, and executing work activities on projects to meet service needs and ensure a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification – WRT minimum

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC.