Restoration Supervisor

Servpro Industries, Inc.; Swansboro (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. in Swansboro, North Carolina is seeking a Restoration Supervisor to lead restoration projects and oversee service quality. The role involves ensuring customer satisfaction and supervising restoration technicians while adhering to safety guidelines.

Candidates must have a valid driver’s license and ideally hold a high school diploma or GED. Experience in restoration or construction is required, and the position also offers benefits such as health insurance and opportunities for advancement.

Qualifications

• Valid driver’s license is required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, but not required.

Responsibilities

• Coordinate and perform production processes for quality control.
• Manage customer satisfaction and online reviews.
• Supervise restoration technicians.
• Document job files accurately for service support.
• Manage project resources efficiently.

Skills

Ability to lift a minimum of 50 pounds

Ability to climb ladders and work in tight spaces

Ability to work with cleaning agents

Education

High school diploma/GED

Job description

SERVPRO of Carteret & East Onslow Counties is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push, pull, lift, and carry objects
• Ability to work with/around cleaning agents