Restoration Project Manager – Lead Fire & Water Recovery

SERVPRO of West Greenville County; Piedmont (SC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Company parties

Signing bonus

Training & development

Job summary

SERVPRO of West Greenville and Anderson is seeking a Restoration Project Manager to lead assigned restoration projects and production crews, focusing on customer satisfaction, revenue growth, and staff development. This front-line role requires strong communication and a customer-first mindset, with safety and quality as core values.

You will manage customer experience, coordinate crews, prepare estimates, oversee subcontractors, and ensure proper billing and documentation while championing

Qualifications

• Effective written and oral communication with intermediate math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred, Xactimate® experience a PLUS.
• Valid drivers license required.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to travel locally and out of state when necessary.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Communication skills

Math skills

Computer skills

Education

High school diploma/GED

Job description

SERVPRO of West Greenville and Anderson is seeking a Restoration Project Manager to lead assigned restoration projects and production crews, focusing on customer satisfaction, revenue growth, and staff development. This front-line role requires strong communication and a customer-first mindset, with safety and quality as core values.

You will manage customer experience, coordinate crews, prepare estimates, oversee subcontractors, and ensure proper billing and documentation while championing