Restoration Project Manager

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties; Cedar Lake (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to lead assigned projects and production crews, focusing on customer satisfaction, revenue growth, and staff development. You will drive operational excellence and deliver disaster-restoration services with a strong emphasis on safety and compliance.

The role offers opportunities for training and industry certifications.

Qualifications

• Effective written and oral communication with intermediate math and computer skills.
• Experience in cleaning/restoration preferred.
• Valid driver’s license.
• Ability to lift 50–100 pounds regularly, up to 100 with assistance.
• Ability to climb ladders, work at ceiling heights, and in tight spaces.
• Ability to sit/stand/walk for prolonged periods and perform repetitive actions.
• Ability to work with cleaning products/chemicals.
• Ability to travel locally and out of state.
• Ability to successfully complete a background check.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects including subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Customer comms

Team leadership

Project coordination

Revenue growth

Customer experience

Safety compliance

Education

High school diploma/GED

IICRC certifications

Tools

Xactimate

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Restoration Project Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Position Requirements

• Effective written and oral communication with intermediate math and computer skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred, Xactimate® experience a PLUS!
• Valid drivers license required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of timeAbility to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive salary based on experience.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 10/20