Restoration Project Manager

Servpro Industries, Inc.; Dover (DE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Paid time off

Vision insurance

Dental insurance

Free uniforms

Free food & snacks

Training & development

Wellness resources

Competitive salary

Career progression

Professional development

Job summary

Servpro of Dover/Middletown is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving operational excellence on the front lines. You will prepare scopes and estimates, schedule crews and resources, maintain client communication, and manage project costs.

Requirements include a valid driver’s license, at least 1 year of supervisory experience, 3 years in the industry, and IICRC certification (WTR/ASD).

Qualifications

• Valid driver’s license is required.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification (WTR, ASD) is required.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Driver's license

Management experience

Industry experience

Education

IICRC certification (WTR, ASD)

Job description

Servpro of Dover/Middletown is hiring a Restoration Project Manager!

Benefits

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Additional Benefits

• First‑class compensation – this position offers a base salary plus commission
• Superior benefits
• Career progression
• Professional development

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front‑line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification is required (WTR, ASD)

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law