Restoration Project Manager

ServiceMaster Clean of Fraser Valley; Taunton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Company car

Competitive salary

Dental insurance

Salary PLUS commission

Superior benefits

Career progression

Professional development

Job summary

ServiceMaster Clean of Fraser Valley, based in Taunton, MA, seeks a dedicated Restoration Project Manager. In this vital role, you'll manage restoration projects, ensure excellent customer service, and lead your team to success in challenging situations.

Key responsibilities include preparing project estimates, coordinating crews, and maintaining communication with clients. A valid driver’s license and a high school diploma are required, while management experience and IICRC certifications are preferred. Join us and make a difference!

Qualifications

• Valid driver’s license required.
• 1 year of management and/or supervisory experience required.
• 3 years of industry experience required.
• IICRC certifications preferred but not necessary.

Responsibilities

• Oversee restoration projects and crews.
• Prepare estimates and negotiate project scope.
• Schedule and coordinate crews and subcontractors.
• Maintain communication with customers and vendors.
• Manage production expenses and resources.

Skills

Communication skills

Multi-tasking

Project management

Customer service

Education

High school diploma/GED

Associate degree or Bachelor’s degree

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Salary PLUS commission
• Superior benefits
• Career progression
• Professional development

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front‑line management position leads their team to operational excellence. In this position, you will be making a difference for people each and every day! When customers are having their worst day, you can be the hero. Locally owned and operated leading disaster cleanup and restoration company in business in the Massachusetts area for over 32 years is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi‑tasker. Training will be provided.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certifications are preferred but not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law