Restoration Project Lead: Travel, Growth & Impact

Servpro Industries, Inc.; Maryland; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Résumé du poste

SERVPRO Industries, Inc. is seeking a Restoration Manager to lead our Team Wall franchise, directing daily operations and mentoring Restoration Supervisors in a fast-paced environment.

You will oversee mitigation efforts, coordinate staffing, monitor progress, and ensure accurate documentation and clear customer communication. Travel locally and out of state may be required; performance-based pay is offered.

Qualifications

• Effective written and oral communication.
• Intermediate math skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Ability to travel locally and out of state when necessary.

Responsabilités

• Restoration Expertise: Stay updated on mitigation best practices; train and mentor Restoration Supervisors; ensure accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status, address issues, and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow standard operating processes, and master necessary applications.
• Scorecard Review: Monitor Mitigation Operations Scorecard to track performance metrics (documentation, process compliance, customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.
• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training, track skill development, and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

Connaissances

Communication

Math skills

Experience in cleaning/restoration

Formation

High school diploma/GED

IICRC certifications

Description du poste

SERVPRO Industries, Inc. is seeking a Restoration Manager to lead our Team Wall franchise, directing daily operations and mentoring Restoration Supervisors in a fast-paced environment.

You will oversee mitigation efforts, coordinate staffing, monitor progress, and ensure accurate documentation and clear customer communication. Travel locally and out of state may be required; performance-based pay is offered.