Restoration Operations Lead

Servprometropittsburgheast; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall is seeking a Restoration Manager to lead mitigation, restoration, and reconstruction efforts. You will train supervisors, coordinate staffing, and drive profitability across multiple job sites.

The role requires strong communication, organization, and the ability to manage complex priority queues while traveling for storm work as needed. Ideal candidates bring experience in cleaning/restoration, a high school diploma or GED, and may hold IICRC certifications.

Qualifications

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred

Responsibilities

• Restoration Expertise: Stay updated on mitigation best practices. Train and mentor Restoration Supervisors and ensure accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress, visit sites, communicate with customers and vendors, maximize gross profit.
• Documentation: Update job files timely and coach Supervisors on documentation.
• Dashboard Monitoring: Use dashboards to track status and address issues.
• Reconstruction Opportunities: Identify potential reconstruction jobs during mitigation.
• Daily Meetings: Discuss progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow SOPs, and master required applications.
• Scorecard Review: Track performance metrics on Mitigation Operations Scorecard.
• One-on-One Meetings: Bi-weekly coaching and updates with Supervisors.
• Team Meetings: Attend bi-weekly team discussions.
• Coverage: Step in to cover for peers when required.
• Storm Work: Must be available to travel outside the service area when needed.
• Additional Tasks: Complete assignments and participate in special projects.
• Training: Lead employee training and track skill development.
• Performance Reviews: Conduct mid-year and annual reviews.

Skills

Written and oral communication

Math skills

Experience in cleaning/restoration

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVPRO Team Wall is seeking a Restoration Manager to lead mitigation, restoration, and reconstruction efforts. You will train supervisors, coordinate staffing, and drive profitability across multiple job sites.

The role requires strong communication, organization, and the ability to manage complex priority queues while traveling for storm work as needed. Ideal candidates bring experience in cleaning/restoration, a high school diploma or GED, and may hold IICRC certifications.