Restoration Project Lead (Assistant Manager)

ServiceMaster Restore; Midland (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

ServiceMaster Restore is seeking a Restoration Assistant Project Manager to support Restoration Project Managers with inspections, scope development, documentation, and scheduling. You will manage lower-complexity projects under mentorship while coordinating field crews and ensuring safe, timely progress.

The role involves communicating with customers, assisting with estimates, and maintaining accurate job files.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in construction, business, project management, or a related area preferred.
• Restoration field leadership, construction, estimating, coordination, insurance-claim, or customer-service experience preferred.
• IICRC WRT required or obtained within the company timeline; FSRT and IICRC Trauma certification are development expectations based on assignments.

Responsibilities

• Respond to assigned leads and job requests promptly and support required customer-contact and onsite-compliance steps.
• Participate in or conduct supervised inspections; identify affected materials, safety concerns, category/class conditions, required documentation, and recommended next actions.
• Create or assist with written scopes, sketches, equipment plans, work authorizations, job notes, photo documentation, and preliminary estimates.
• Use Restore365, Xactimate, DocuSketch, OnTheWay, and other assigned systems accurately and within required timelines.
• Provide customers with clear expectations regarding the restoration process, scheduled activities, access, documentation, and next steps without making unauthorized coverage promises.
• Coordinate crews, equipment, materials, subcontractors, monitoring, specialty testing, consultants, and inspections under Project Manager direction.
• Review daily field notes, photos, moisture records, equipment logs, labor, and material usage for completeness and follow up on gaps.
• Visit active jobs to verify safety, scope, quality, progress, customer experience, and crew needs.
• Maintain daily customer communication and record material conversations, decisions, delays, and approvals in the job file.
• Track assigned jobs through pre-production, work in progress, invoice pending, and closeout activities; keep schedules and projected dates current.
• Assist with estimate review, revision requests, supplements, change documentation, billing-package preparation, payment requests, and collection follow-up.
• Participate in PM Academy activities, technical certifications, coaching, file audits, and demonstrated competency assignments.
• Support emergency response, on-call management, and cross-department handoffs when assigned.

Skills

Customer communication

Project coordination

On-site supervision

Time management

Education

High school diploma

Associate or Bachelor’s degree in construction, business, project management

Tools

Restore365

Xactimate

DocuSketch

OnTheWay

Job description

ServiceMaster Restore is seeking a Restoration Assistant Project Manager to support Restoration Project Managers with inspections, scope development, documentation, and scheduling. You will manage lower-complexity projects under mentorship while coordinating field crews and ensuring safe, timely progress.

The role involves communicating with customers, assisting with estimates, and maintaining accurate job files.