File & Admin Coordinator - Restoration Projects

SERVPRO of Vacaville / Dixon; Alexandria (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Paid training and ongoing support

Employee benefits

Career advancement opportunities

Professional development

Supportive, team-oriented environment

Experience in restoration andinsurance

Job summary

SERVPRO Team Warnecki in Alexandria, VA is seeking a dependable Job File Coordinator to keep restoration projects on track, maintain documentation, and support daily operations. You will collaborate with customers, project managers, field teams, and insurance representatives to ensure smooth progress from start to finish.

Ideal candidates have strong administrative skills, attention to detail, and the ability to manage multiple tasks.

Qualifications

• At least 1 year of administrative, office, customer service, or related experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Outlook, Word, and Excel.

Responsibilities

• Create, maintain, and organize accurate job files.
• Review documentation for completeness, accuracy, and compliance.
• Monitor job statuses, deadlines, and outstanding paperwork.
• Conduct daily file reviews, audits, and follow-ups.
• Assist with estimates, document uploads, and job close-out.
• Receive and dispatch service requests and job referrals.
• Coordinate schedules with project managers and field teams.
• Maintain accurate digital records and prepare reports.
• Follow up on missing information and resolve documentation issues.
• Support daily office operations as needed.
• Communicate professionally with customers, insurance adjusters, and internal teams.
• Provide project updates and follow up on outstanding items.
• Respond to customer inquiries with patience and professionalism, including in stressful situations.

Skills

Administrative experience

Organizational skills

Written communication

Verbal communication

Multitasking

Attention to detail

Dependability

Initiative

Problem solving

Phone/comms with MFA

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SERVPRO Team Warnecki in Alexandria, VA is seeking a dependable Job File Coordinator to keep restoration projects on track, maintain documentation, and support daily operations. You will collaborate with customers, project managers, field teams, and insurance representatives to ensure smooth progress from start to finish.

Ideal candidates have strong administrative skills, attention to detail, and the ability to manage multiple tasks.