Restoration Project Coordinator

Servpro Industries, Inc.; Salem (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Job summary

SERVPRO Team Mongan is seeking a Project Coordinator to keep recovery projects moving by connecting customers, project managers, and crews from the office. You will coordinate schedules, maintain accurate job files, and help resolve issues to ensure timely progress.

You will support multiple estimators/managers, manage daily site reports, and assist with billing and insurance communications. A professional, organized approach and strong communication are essential.

Qualifications

• Strong customer service skills and a professional, helpful approach.
• Excellent organization, attention to detail, and follow-through.
• Clear verbal and written communication.
• The ability to manage multiple priorities and adapt as business needs change.

Responsibilities

• Coordinate project activities, schedules, and updates across multiple teams.
• Track project progress, identify obstacles, and help resolve issues that could delay completion.
• Maintain current job files, work-in-progress reports, and project documentation.
• Schedule services and deliveries.
• Provide timely status updates.
• Serve as a key point of contact for customers, vendors, and internal teams.
• Assist with incoming calls and First Notice of Loss communications.
• Support communication with insurance adjusters as needed.
• Help address customer concerns and coordinate resolution of escalations.
• Collect, review, and organize field documentation and daily site reports.
• Review records and work with Technicians to address needed updates.
• Prepare preliminary and emergency service estimates, change orders, and supplements.
• Review estimates against drying reports, client requirements, and applicable insurance guidelines.
• Prepare customer material allowances and selection sheets.
• Complete and track contracts, invoices, estimates, and submittals.
• Prepare job files for upload, audits, backup, and close-out.
• Coordinate customer warranty documentation and Certificates of Satisfaction.
• Help ensure prompt, accurate billing information reaches Accounts Receivable.
• Assist with collections and outstanding documentation.
• Support compliance requirements throughout the job file process.

Skills

Strong customer service skills

Excellent organization

Clear verbal and written communication

Ability to manage multiple priorities

Comfort using business software

Education

High school diploma or GED

Associate or bachelor’s degree

Job description

SERVPRO Team Mongan is seeking a Project Coordinator to keep recovery projects moving by connecting customers, project managers, and crews from the office. You will coordinate schedules, maintain accurate job files, and help resolve issues to ensure timely progress.

You will support multiple estimators/managers, manage daily site reports, and assist with billing and insurance communications. A professional, organized approach and strong communication are essential.