Project Coordinator

Servpro Industries, Inc.; Salem (VA); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Résumé du poste

SERVPRO Team Mongan is seeking a Project Coordinator to keep recovery projects moving by connecting customers, project managers, and crews from the office. You will coordinate schedules, maintain accurate job files, and help resolve issues to ensure timely progress.

You will support multiple estimators/managers, manage daily site reports, and assist with billing and insurance communications. A professional, organized approach and strong communication are essential.

Qualifications

• Strong customer service skills and a professional, helpful approach.
• Excellent organization, attention to detail, and follow-through.
• Clear verbal and written communication.
• The ability to manage multiple priorities and adapt as business needs change.

Responsabilités

• Coordinate project activities, schedules, and updates across multiple teams.
• Track project progress, identify obstacles, and help resolve issues that could delay completion.
• Maintain current job files, work-in-progress reports, and project documentation.
• Schedule services and deliveries.
• Provide timely status updates.
• Serve as a key point of contact for customers, vendors, and internal teams.
• Assist with incoming calls and First Notice of Loss communications.
• Support communication with insurance adjusters as needed.
• Help address customer concerns and coordinate resolution of escalations.
• Collect, review, and organize field documentation and daily site reports.
• Review records and work with Technicians to address needed updates.
• Prepare preliminary and emergency service estimates, change orders, and supplements.
• Review estimates against drying reports, client requirements, and applicable insurance guidelines.
• Prepare customer material allowances and selection sheets.
• Complete and track contracts, invoices, estimates, and submittals.
• Prepare job files for upload, audits, backup, and close-out.
• Coordinate customer warranty documentation and Certificates of Satisfaction.
• Help ensure prompt, accurate billing information reaches Accounts Receivable.
• Assist with collections and outstanding documentation.
• Support compliance requirements throughout the job file process.

Connaissances

Strong customer service skills

Excellent organization

Clear verbal and written communication

Ability to manage multiple priorities

Comfort using business software

Formation

High school diploma or GED

Associate or bachelor’s degree

Description du poste

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance

Project Coordinator

SERVPRO Team Mongan | Full-Time | Hiring Immediately

Be the person who keeps recovery moving.

When fire or water damage disrupts someone’s home or business, getting back to normal can feel overwhelming. Our crews help restore the property. You help keep the process moving—connecting customers, project managers, and crews from the office.

SERVPRO Team Mongan is looking for a Project Coordinator who enjoys solving problems, staying organized, and helping people through challenging situations. Your communication, attention to detail, and follow-through will help our teams deliver on our promise to make property damage “Like it never even happened.”

What’s in It for You?

• Competitive pay
• Health insurance
• 401(k) with company match
• Paid time off and paid holidays
• Paid training
• Opportunities to learn and grow

You’ll support multiple Estimators/Project Managers and their teams by coordinating schedules, maintaining accurate job files, communicating with customers, and helping resolve issues. From the first call through final billing, you’ll help projects move forward efficiently while keeping customers informed.

What You’ll Do

Keep Projects Organized and Moving

• Coordinate project activities, schedules, and updates across multiple teams.
• Track project progress, identify obstacles, and help resolve issues that could delay completion.
• Maintain current job files, work-in-progress reports, and project documentation.
• Schedule services and deliveries.
• Provide timely status updates.

Keep Customers and Teams Connected

• Serve as a key point of contact for customers, vendors, and internal teams.
• Assist with incoming calls and First Notice of Loss communications.
• Support communication with insurance adjusters as needed.
• Help address customer concerns and coordinate resolution of escalations.

Manage Job Documentation and Estimates

• Collect, review, and organize field documentation and daily site reports.
• Review records and work with Technicians to address needed updates.
• Prepare preliminary and emergency service estimates, change orders, and supplements.
• Review estimates against drying reports, client requirements, and applicable insurance guidelines.
• Prepare customer material allowances and selection sheets.
• Complete and track contracts, invoices, estimates, and submittals.
• Prepare job files for upload, audits, backup, and close-out.

Support Accurate Billing and Project Completion

• Coordinate customer warranty documentation and Certificates of Satisfaction.
• Help ensure prompt, accurate billing information reaches Accounts Receivable.
• Assist with collections and outstanding documentation.
• Support compliance requirements throughout the job file process.

You’ll also participate in company meetings, help train team members, provide backup for the Office Manager, and assist with other duties as needed.

What You Bring

• Strong customer service skills and a professional, helpful approach.
• Excellent organization, attention to detail, and follow-through.
• Clear verbal and written communication.
• The ability to manage multiple priorities and adapt as business needs change.
• Comfort using business software and learning new systems.
• A high school diploma or GED.

Preferred qualifications:

• Business or administrative experience.
• Experience in restoration, commercial cleaning, or insurance.
• Experience preparing estimates and managing job files.
• An associate or bachelor’s degree.

Schedule & Work Environment

This is a full-time, primarily office-based position, typically working Monday–Friday, 8:00 a.m.–5:00 p.m. Additional hours or schedule flexibility may be needed based on business demands.

The role is largely sedentary and includes filing tasks that may require lifting files, opening filing cabinets, bending, and standing on a step stool.

Ready to Make a Difference?

If you enjoy bringing order to a busy day, helping customers feel supported, and keeping a team moving toward a shared goal,