Restoration Crew Leader — Field Operations

Servpro Industries, LLC; Salem (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Training & development

Free uniforms

Job summary

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead restoration projects from start to finish. You will respond to service calls, organize job-site activities, perform production work, and supervise a crew while upholding SERVPRO processes and safety standards.

The role emphasizes communication, leadership, and customer care as you balance quality and efficiency on each job site.

Qualifications

• Strong verbal and written communication skills.
• A dependable, self-motivated approach and the ability to manage competing priorities.
• The ability to give clear direction, support teammates, and solve problems in challenging situations.
• Basic math skills.
• The ability to travel locally or out of state when necessary.

Responsibilities

• Lead assigned restoration jobs from start to finish—responding to service calls, organizing job site activities, performing production work, and supervising your crew.
• Keep customers informed, maintain accurate documentation, and ensure work meets SERVPRO processes and safety requirements.
• This is an active field leadership role balancing quality, efficiency, and customer care.
• Lead your crew and deliver quality work: set up an efficient job flow, communicate expectations, perform restoration services, resolve problems, and complete jobs per work orders.

Skills

Communication

Leadership

Problem solving

Basic math

Travel flexibility

Education

High school diploma or GED

Job description

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead restoration projects from start to finish. You will respond to service calls, organize job-site activities, perform production work, and supervise a crew while upholding SERVPRO processes and safety standards.

The role emphasizes communication, leadership, and customer care as you balance quality and efficiency on each job site.