Restoration Project Coordinator

Emergency Restoration Xperts (ERX); Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator in Charlotte, NC. This role supports the operations team by managing job documentation, client communication, and coordination across divisions to ensure high-quality service and timely project progression.

You will maintain central job files, liaise with customers, insurers, and third-party administrators, and perform proactive satisfaction checks.

Qualifications

• High school diploma or GED plus 1–2 years related experience.
• Experience in project coordination, preferably in restoration or construction.
• Strong customer service orientation with professional communication.
• English reading and writing proficiency.
• Familiarity with MS Office; DASH or CRM tools a plus.

Responsibilities

• Create and maintain a Central Job File for each job, including ancillary files as needed.
• Review and update Third-Party Administrator (TPA) files daily for compliance.
• Ensure complete and accurate data entry to support production management.
• Track project progress and update notes in systems and dashboards.
• Coordinate with clients, insurers, and internal teams; liaise with vendors.
• Conduct Pulse Check calls with customers twice weekly to monitor satisfaction.
• Provide updates and reports to management on a weekly basis.

Skills

Customer service management

English communication

Microsoft Office

Problem solving

Reading comprehension

Education

High school diploma or GED

Tools

CRM software

Project management software

Excel

Outlook

DASH (industry platform)

Job description

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator in Charlotte, NC. This role supports the operations team by managing job documentation, client communication, and coordination across divisions to ensure high-quality service and timely project progression.

You will maintain central job files, liaise with customers, insurers, and third-party administrators, and perform proactive satisfaction checks.