Restoration Customer Success Coordinator

Emergency Restoration Xperts (ERX); Hickory (NC); On-site; USD 38,000 - 60,000; Full time

Job summary

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator to support the operations team by managing job documentation, communication, and customer interactions throughout the restoration process.

The role acts as the central communications hub, ensuring organized projects and high levels of service across divisions, guiding customers through every step with proactive updates and professional issue resolution.

Qualifications

• High school diploma or GED with 1–2 years related experience in project coordination.
• Experience in restoration, construction, or related industries preferred.
• Ability to communicate professionally and in English.
• Proficient with Microsoft Office (Outlook and Excel).
• Experience with project management software or CRMs is a plus.

Responsibilities

• Create and maintain a Central Job File for each job, including ancillary files.
• Track project progress and update notes in systems.
• Coordinate communication with clients and internal stakeholders.
• Support project managers to ensure on-time delivery and low AR.
• Conduct weekly pulse calls with customers to monitor satisfaction.

Skills

Customer service management

English communication

Microsoft Office

CRM software

Dash project management

Data entry

Problem solving

Education

High school diploma or GED

1–2 years restoration/project coordination experience

Tools

DASH

CRM software

Job description

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator to support the operations team by managing job documentation, communication, and customer interactions throughout the restoration process.

The role acts as the central communications hub, ensuring organized projects and high levels of service across divisions, guiding customers through every step with proactive updates and professional issue resolution.