Restoration Operations & Client Care Coordinator

Erx247; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator to support the operations team in documenting jobs, coordinating communications, and maintaining client satisfaction throughout the restoration process.

You will act as the central hub for information, ensuring projects are organized, tracked, and communicated effectively. The role emphasizes proactive client contact and collaboration with customers, insurers, and third parties.

Qualifications

• Education and/or Experience – High school diploma or GED and 1–2 years related experience or equivalent.
• Customer Service – provide responsive, professional service by addressing concerns and giving updates.
• Language Skills – read and comprehend simple instructions and memos in English.
• Communication Skills – clear oral and written communication across departments.
• Computer/Technical Skills – comfortable with office software; experience with project management software or CRMs is a plus.

Responsibilities

• Create and maintain a Central Job File for each job, including ancillary files.
• Review and update documents to ensure compliance and progress notes.
• Track project progress and update notes and systems.
• Manage project tracking tools, databases, dashboards, and reports.
• Triage and manage communications (emails, calls, updates).
• Communicate effectively with clients and internal stakeholders.

Skills

Customer service

English communication

MS Office

CRM/DASH knowledge

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator to support the operations team in documenting jobs, coordinating communications, and maintaining client satisfaction throughout the restoration process.

You will act as the central hub for information, ensuring projects are organized, tracked, and communicated effectively. The role emphasizes proactive client contact and collaboration with customers, insurers, and third parties.