Restoration Customer Care Coordinator

Erx247; Hickory (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

ERX is seeking a Customer Service Coordinator to support the operations team by managing job documentation, communication, and customer interactions throughout the restoration process. You will be the central hub, ensuring projects are organized, tracked, and communicated effectively to deliver high-quality service and customer satisfaction.

The role includes maintaining a Central Job File, data entry, tracking progress, coordinating with project managers, and performing proactive Pulse Check

Qualifications

• Education: High school diploma and 1–2 years related experience or equivalent.
• Strong customer service management and communication skills in English.
• Experience with CRM/dash or project coordination tools is a plus.

Responsibilities

• Create and maintain a Central Job File for each job and review required files daily.
• Ensure accurate data entry to support production management.
• Track project progress and update notes in systems.
• Coordinate with project managers, customers, and insurance/TPAs as needed.
• Conduct proactive Pulse Check calls with customers to monitor satisfaction.

Skills

Customer Service

Communication

Data Entry

Microsoft Office

Project Coordination

Education

High School Diploma

Tools

DASH

CRM Systems

Job description

ERX is seeking a Customer Service Coordinator to support the operations team by managing job documentation, communication, and customer interactions throughout the restoration process. You will be the central hub, ensuring projects are organized, tracked, and communicated effectively to deliver high-quality service and customer satisfaction.

The role includes maintaining a Central Job File, data entry, tracking progress, coordinating with project managers, and performing proactive Pulse Check