Customer Experience & Operations Coordinator

Ere2011, Inc.; Hickory (NC); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator in Hickory, NC. You will manage job documentation, maintain client communications, and coordinate between operations and customers to ensure high-quality service throughout the restoration process.

You will also monitor progress, update systems, and support project managers with timely documentation and reports, while maintaining a focus on customer satisfaction and smooth operations.

Qualifikationen

• High school diploma or GED required; 1–2 years related experience in project coordination or customer service management.
• Must communicate clearly in English, both written and spoken, with clients and internal teams.
• Comfort with standard office software; familiarity with project management tools preferred.

Aufgaben

• Create and maintain a Central Job File for each project with all documents and notes.
• Ensure accurate data entry to support production management.
• Track project progress across phases and update notes in systems.
• Manage project tracking tools, databases, dashboards, and recurring reports.
• Triage and manage project communications (emails, calls, updates).
• Coordinate with clients, insurance companies, and third-party administrators as needed.
• Support customers and internal stakeholders to ensure timely, quality service.

Kenntnisse

Customer Service Management

Communication Skills

English Proficiency

MS Office

CRM familiarity

Data entry

Ausbildung

High school diploma or GED

Tools

DASH

CRM software

Outlook

Excel

Jobbeschreibung

Emergency Restoration Experts (ERX) is seeking a Customer Service Coordinator in Hickory, NC. You will manage job documentation, maintain client communications, and coordinate between operations and customers to ensure high-quality service throughout the restoration process.

You will also monitor progress, update systems, and support project managers with timely documentation and reports, while maintaining a focus on customer satisfaction and smooth operations.