Restoration Client Care & Operations Coordinator

Emergency Restoration Experts; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Emergency Restoration Experts (ERX) is hiring a Customer Service Coordinator to support the operations team by managing job documentation, communications, and customer interactions throughout the restoration process. You will serve as the central hub ensuring high-quality service and coordination across divisions, tying together all aspects of the business to take care of customers at every step.

Key duties include maintaining job files, updating TPAs, data entry, tracking progress, and

Qualifications

• High school diploma or GED required with 1–2 years related experience in project coordination or customer-service management.
• Ability to deliver responsive, professional service and proactively address concerns.
• Strong English communication, both written and spoken.
• Proficiency with Microsoft Office and basic computer skills.
• Experience with project management software/CRMs is a plus.

Responsibilities

• Create and maintain a Central Job File for each job and keep TPAs updated.
• Ensure accurate data entry to support production management.
• Track project progress and update notes and systems.
• Manage project tracking tools, databases, boards, and reports.
• Coordinate communications with clients and internal stakeholders.
• Work with operations for scheduling and coordination.
• Maintain contact with customers and insurance companies; resolve issues.
• Conduct regular Pulse Check calls with customers to monitor satisfaction.

Skills

Customer service

English communication

Data entry

Project coordination

CRM familiarity

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel)

CRM systems

DASH (or equivalent PM software)

Job description

Emergency Restoration Experts (ERX) is hiring a Customer Service Coordinator to support the operations team by managing job documentation, communications, and customer interactions throughout the restoration process. You will serve as the central hub ensuring high-quality service and coordination across divisions, tying together all aspects of the business to take care of customers at every step.

Key duties include maintaining job files, updating TPAs, data entry, tracking progress, and