Restoration Production Manager

SERVPRO of S Nashville/E Nashville, Madison, Goodlettsville; Lebanon (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Company car

Free uniforms

Job summary

SERVPRO of Wilson County is seeking a full-time Restoration Production Manager based in Lebanon, Tennessee. This role involves managing the customer experience, developing project scopes, and overseeing restoration services while ensuring adherence to safety guidelines. Candidates should have at least a high school diploma, 3 years of operations experience, and strong leadership skills. The position offers various benefits such as health and dental insurance, a 401(k) plan, and performance-based bonuses.

Qualifications

• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Experience in cleaning, restoration, or construction preferred.

Responsibilities

• Manage customer experience and overall satisfaction.
• Develop scope of work for projects and review estimates.
• Schedule crews and manage resources for service.

Skills

Interpersonal skills

Leadership skills

Management skills

Effective written communication

Effective oral communication

Education

High School Diploma/GED

Associates or Bachelor's degree

Industry certifications

Job description

Job Overview

SERVPRO of Wilson County is hiring a Restoration Production Manager. Join the Restoration Revolution! Restoration Manager Opportunity at SERVPRO of Wilson County.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance
• Company car
• Free uniforms

Primary Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and train Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements

• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• Industry certifications strongly preferred.
• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full‑time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours beyond 8 hours a day, including evenings and weekends, as needed. Travel is required and is primarily local.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.