Restoration Production Manager

SERVPRO Team Cox; Charlotte (NC); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Company car

Competitive salary

Dental insurance

Health insurance

Vision insurance

Resumo da oferta

SERVPRO Team Cox is seeking a production management professional to supervise crews and jobs in the restoration field. You will assign and coordinate jobs, monitor progress, and ensure high-quality service for customers needing cleanup and contents handling under SERVPRO procedures.

You will collaborate with the Contents Project Coordinator, provide accurate pretesting, scoping, and estimates, and communicate clearly with commercial, insurance, and residential customers to support efficient

Qualificações

• Experience in mitigation/restoration/cleaning.
• Xactimate experience preferred.
• IICRC certifications preferred.
• Ability to travel locally and out of state.
• Background check required.

Responsabilidades

• Oversee customer-facing processes and address customer needs.
• Monitor and follow up on all assigned jobs to ensure satisfaction.
• Update VP, Mitigation Operations and Mitigation Manager on job production.
• Maintain relationships with COIs.
• Resolve problems quickly as they arise.
• Perform production work as needed.
• Oversee scheduling of jobs, resources, and crews per SERVPRO guidelines.
• Manage job file documentation, profitability, and efficiencies.
• Create and review job scopes for accuracy.
• Review scope, estimate, diary, and work orders for readiness.
• Manage contents and cleaning crews per procedures.
• Enforce safe work practices and risk guidelines.

Conhecimentos

Communication

Mitigation experience

Travel ability

Background check

Ferramentas

Xactimate

Descrição da oferta de emprego

Benefits:

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Who We Are:

We are SERVPRO Team Cox. We are part of a team that is a national leader in property disaster restoration. From initial clean‑up to complete rebuilds, SERVPRO is there every step of the way. We have a long‑standing reputation as a leader in our industry.

In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Job Description:

Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Serve our customers who need their damaged properties cleaned and their belongings safely moved. You will work with the Contents Project Coordinator to schedule and plan jobs. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.

Responsibilities:

• Oversee processes relating to customers and take care of customer needs
• Monitor and follow up on all assigned jobs ensuring customer needs are met
• Keep VP, Mitigation Operations and Mitigation Manager updated on production of the jobs as appropriate
• Manage relationships with centers of influence (COIs)
• Resolve problems quickly as they arise
• Perform production work as needed
• Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
• Manage job file documentation, job profitability, and efficiencies
• Create and/or review job scopes and ensure accuracy and clarity
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
• Manage contents and cleaning crews and jobs according to SERVPRO procedures
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Qualifications:

• Effective written and oral communication
• Experience in mitigation/restoration/cleaning required
• Experience using Xactimate software a plus
• IICRC certifications preferred
• Ability to travel locally and out of state if necessary
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.